Privacy Policy for Capacity Coaching and Consulting
Effective Date: June 1, 2025
1. Introduction
Capacity Coaching and Consulting (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal information, including data related to communications via our website, phone, email, and Zoom Phone SMS messaging services.
By engaging with our services or opting into communications, you agree to this policy. If you do not agree, please do not use our services or subscribe to our communications.
2. Information We Collect
Personal Information: Name, email address, phone number, service preferences, and communication consents.
Payment Information: Collected via secure third-party payment processors.
Usage Data: Includes website activity, message interaction (e.g., SMS opens, replies), and device/browser information.
Cookies: Our website uses cookies to improve functionality and user experience.
3. Use of Your Information
We use your information to:
Provide and manage coaching and consulting services
Send appointment reminders and session updates via SMS, email, or phone
Communicate with you for support, resources, or (with consent) promotional content
Monitor service engagement and improve messaging systems
Meet regulatory and legal obligations
4. Communications Policy
Zoom Phone SMS
We use Zoom Phone SMS for client messaging. In accordance with 10DLC compliance requirements, we ensure:
Opt-In Requirements:
Clients must opt in to receive SMS. This occurs via:
Online forms
Coaching agreement
Direct written/text confirmation
Message Frequency:
SMS messages vary upon individual client.
Sample Messages:
“Capacity Coaching: Reminder—Your coaching session is at 3 PM tomorrow. Msg & data rates may apply. Reply STOP to opt out.”
Disclosures in SMS:
All messages include:
Brand identifier
STOP and HELP instructions
“Message & data rates may apply” disclaimer
Opt-Out Instructions:
Reply with any of the following:
STOP
STOPALL
UNSUBSCRIBE
You will receive a confirmation and will no longer receive messages unless you opt back in.
HELP Instructions:
Reply HELP to receive contact support information:
“For assistance, email consult [at] capacitycoachingandconsulting.com or call (608) 352-3022 ext. 800.”
5. Sharing and Disclosure
We do not sell or rent personal information. Your data may be shared only with:
Service providers assisting with email, phone, SMS, or payments
Affiliates under similar confidentiality and security requirements
We do not share SMS opt-in data or consent records with third parties for unrelated purposes.
6. Data Security
We implement appropriate safeguards to protect your personal information from unauthorized access or misuse, including encrypted systems, secure data storage, and limited access.
7. Your Rights
You may:
Request access to or correction of your data
Withdraw communication consent at any time
Request deletion of your personal information
Contact us at:
Email: consult [at] capacitycoachingandconsulting.com
Phone: (608) 352-3022 ext. 800
8. Cookies & Tracking
We use cookies and analytics to understand site usage and enhance performance. You may manage cookie settings in your browser.
9. Children’s Privacy
Our services are not intended for individuals under 18 without parental consent.
10. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices or content.
11. Policy Updates
This policy may be updated periodically. All changes will be posted on this page with a new effective date.
12. Contact Us
For privacy-related questions or concerns:
Capacity Coaching and Consulting
Email: consult [at] capacitycoachingandconsulting.com
Phone: (608) 352-3022 ext. 800
https://capacitycoachingandconsulting.com
